Privacy Policy – jlievo Casino Philippines

This Privacy Policy ("Policy") applies to all users of the jlievo online casino and sports betting platform, accessible at jlievo ("Platform"). jlievo is committed to protecting the personal information of every Filipino player in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations.

By registering an account on jlievo, accessing the Platform, or using any of our services — including the jlievo Login portal, cashier, live chat, and game interfaces — you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Policy, please discontinue use of the jlievo Platform and contact our support team to request account closure.

1. Who We Are (Data Controller)

jlievo operates as the data controller for all personal information collected through the jlievo Platform. As data controller, jlievo determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine regulations.

jlievo operates within the PAGCOR regulatory framework and maintains internal data protection policies consistent with the standards required of licensed online gaming operators in the Philippines.

For all data privacy inquiries, you may contact our Data Protection Officer (DPO) at: [email protected]

2. What Personal Data We Collect

jlievo collects the following categories of personal data from players:

jlievo does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

3. How We Collect Your Data

jlievo collects personal data through the following means:

• Direct collection – Information you provide when registering an account, completing the jlievo Login process, submitting KYC (Know Your Customer) documents, making deposits or withdrawals, or contacting our support team;
• Automated collection – Technical and usage data collected automatically when you access the Platform, via cookies, web beacons, and server logs;
• Third-party sources – Identity verification data from government databases or third-party KYC providers used to confirm your age (21+) and identity in compliance with PAGCOR requirements and anti-money laundering regulations;
• Payment processors – Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank to verify deposits and process withdrawals.

4. Why We Process Your Data (Legal Bases)

jlievo processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity – Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game delivery;
• Legal obligation – Processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Legitimate interests – Processing necessary for fraud prevention, platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your rights;
• Consent – Processing for marketing communications and optional personalization features, where you have given explicit consent that you may withdraw at any time.

5. How We Use Your Personal Data

jlievo uses your personal data for the following purposes:

• To create, verify, and manage your jlievo account;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• To verify your age (21+) and identity in compliance with PAGCOR and AMLA requirements;
• To deliver and improve the games, features, and services available on the jlievo Platform;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To enforce our Terms & Conditions and Responsible Gaming Policy;
• To provide customer support via live chat and email;
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about jlievo bonuses and offers, where you have consented to receive such communications;
• To comply with reporting obligations to PAGCOR and other Philippine regulatory authorities;
• To analyze Platform usage and improve the jlievo user experience for Filipino players.

6. Cookies and Tracking Technologies

jlievo uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit jlievo. We use the following types of cookies:

• Strictly necessary cookies – Required for the Platform to function, including session management and the jlievo Login authentication process. These cannot be disabled;
• Performance cookies – Collect anonymized data about how players use the Platform to help us identify and fix issues;
• Functional cookies – Remember your preferences (e.g., language, game settings) to personalize your experience;
• Analytics cookies – Help us understand traffic patterns and player behavior on jlievo to improve our services.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jlievo Platform. jlievo does not use cookies to serve third-party advertising.

7. Data Sharing and Third Parties

jlievo may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors – GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions;
• Identity verification providers – Third-party KYC service providers used to verify your identity and age in compliance with PAGCOR and AMLA requirements;
• Game software providers – Licensed game studios whose titles are available on jlievo, to the extent necessary to deliver game services;
• Regulatory authorities – PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law;
• IT and security service providers – Cloud hosting, cybersecurity, and fraud detection vendors who process data on jlievo's behalf under strict contractual obligations;
• Professional advisors – Legal counsel, auditors, and compliance consultants, where necessary and subject to professional confidentiality obligations.

All third parties with whom jlievo shares personal data are required to process such data only for the specified purpose and in accordance with jlievo's instructions and applicable Philippine data protection law.

8. Data Retention

jlievo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming history data is retained for three (3) years from the date of the gaming session;
• Customer support communications are retained for two (2) years from the date of the last interaction;
• Marketing consent records are retained until consent is withdrawn, plus one (1) year thereafter.

When personal data is no longer required, jlievo will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

jlievo implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption across all pages of the jlievo Platform, including the jlievo Login page and cashier;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Two-factor authentication (2FA) options for account access;
• Regular security audits and penetration testing;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• 24/7 fraud monitoring and anomaly detection systems.

While jlievo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jlievo will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by j lievo:

• Right to be informed – You have the right to know how your personal data is being collected and processed, which this Policy fulfills;
• Right to access – You may request a copy of the personal data jlievo holds about you;
• Right to rectification – You may request correction of inaccurate or incomplete personal data;
• Right to erasure – You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to object – You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability – You may request that jlievo provide your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint – You have the right to file a complaint with the National Privacy Commission (NPC) if you believe jlievo has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. jlievo will respond to all verified data subject requests within thirty (30) days of receipt.

11. Children and Minors

If you are a parent or guardian and believe that a minor has registered on jlievo, please contact our support team immediately at [email protected]. We will investigate and take appropriate action promptly.

12. Changes to This Policy

jlievo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, jlievo will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jlievo Platform after the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

13. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or jlievo's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the jlievo Platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.